Please note: The use of the word ‘wine tour' or' tour’ in the below text covers all private and group winery tours and vacations that Convivio Rome Italian Cooking Holidays and Convivio Rome offer. The use of the words ‘Convivio Rome’ are interchangeable with the use of the words ‘ Convivio Rome Italian Cooking Holidays’.
Booking Conditions-your acceptance
All arrangements are made subject to the following terms and conditions, and the receiving of an email confirming your booking or one that has been sent by your authorized representative to us, will be considered acceptance of an agreement under these conditions, with or without the appropriate deposit. The receipt of your confirmation email, confirming tour, date constitutes your acceptance of Convivio Rome’s and Rome Wine Tours booking conditions. This applies to both individual and group bookings.
An Amendment Fee of € 30.00 Euro per person could be incurred, for any amendments made to your wine tour booking up to 56 days before your agreed date, if we are able to assist you with your requested changes.
Modifications
We reserve the right to withdraw or modify at any time the arrangements advertised where necessary to do so. All reasonable and proper steps have been taken to make sure that the services offered are as advertised.. If changes occur they will notify our clients as soon as possible.
We can not be responsible for acts or omissions of those providing services over which we have no direct control. Factors beyond our control, include but not limited to, weather conditions, staff sickness, or any other problems where we deem such alteration to be in the best interests of our clients. If changes occur they will notify our clients as soon as possible.
In the interests of all our customers Convivio Rome reserves the right to ask you to leave the premises/venue or the group, without reimbursement, if we believe there is any aggressive, offensive or destructive behaviour towards any fellow holidaymaker or any Convivio Rome staff member; or if a customer is intoxicated, overly indulges in drug use and/or behaves in a self destructive manner.
Prices and Payment
Prices for your wine tour include items as stated on our web site. The payment of a deposit or a confirmation email received by you and us to confirm your the wine tour, offered by Convivio Rome, confirms the price at the time of booking and no surcharges will apply once you have made your booking.
Payments accepted include credit card via Pay-Pal or bank transfer Euros cash on the day. No other currency, except Euros cash is acceptable.
Due to Paypal's decision to increase their administrative fees, we now have to add this to the cost of the tour. Please note that, when you are paying by credit card on our PayPal system, there will be an additional 5% service fee. A Direct Bank Transfer is an alternative form of payment.
A booking for a Wine Tour will be accepted when we have confirmed that we places and availability on the date you have selected. Convivio Rome will in writing (by email) confirm all reservations upon receipt of this deposit or a confirmation email from you as our client. No deposit or payment is processed until we have confirmed your participation in the dates of the tour you have selected.
If you are booking for a Day activity, we may or maynot require a smaill non-refundable deposit per person, to reserve a place on a Rome Wine Tour. Convivio Rome will in writing (by email) confirm all reservations upon receipt of this deposit or your email of confirmation.
If you pay with a bank transfer you are responsible for all fees the bank(s) may levy.
If a Special Offer is available and relevant to your booking, Convivio Rome will only apply one special offer at a time. Special offers will only apply to new bookings and not apply to bookings that have already been confirmed in the past.
Cancellation
Cancellations made by participants must be made in writing (via email or post), signed and sent to:
Sally Ransom, Convivio Rome Italian Cooking Holidays,Via Montecavallo,30. Toffia (Rieti) Italy, and becomes effective upon receipt by Convivio Rome Italian Cooking Holidays/ Rome Wine Tours. If you cancel your Rome Wine Tour activity that you have booked with Convivio Rome, after you have paid your deposit, your deposit is non-refundable. All deposits are non-refundable. If you cancel after your booking has been confirmed and you have paid the balance for your Wine Tour, you must pay a charge to compensate us for the expense and loss which we incurred as a result of this cancellation. Administrative costs and bank fees will be charged to cover our additional expenses in making this refund. Charges you will incur will be as follows:
All deposits for all activities offered by Convivio Rome Italian Cooking Holidays and Convivio Rome are non-refundable.
Less than 60 days prior to start of the tour 50% of total cost of Rome Wine Tour
Less than 30 days prior to start of the wine tour 100% of total cost of Rome Wine Tour.
If you do not attend an activity and just ‘do not show on the day’ and do not inform us at least 48 hours in advance, that you will not be able to attend, you are liable for 100% of the activity cost, that is, for full payment.
You may be able to claim under your Travel Insurance policy if this cancellation falls within the conditions of that policy. In the event of cancellation by Convivio Rome in foreseen, or unforeseen circumstances an alternative may be offered; if this is unsuitable to you, we will return all monies that you have paid.
Your Holiday and Wine Tour
Convivio Rome does not book or provide any flights or sea travel or car hire arrangements for participants, nor can be held liable or responsible for any travel issues, delays or problems experienced by a participant with their travel carrier or via any mode of transport (public or private).
Under specific health and safety regulations you will be required to wear appropriate clothing while on the Wine Tour.
Liability
We regret we cannot accept liability for cancellations, changes or delays caused by any events which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events may include: war, or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems to transport, public transport strikes, closure or congestion at airports. We are not liable for, nor will we reimburse any additional expenses such as taxi fares or the hire of a private driver to enable a participant to arrive at the pre designated pick up point in time to commence their holiday or activity with us. We also accept no liability for client's use of or inability to control their own personal usage of alcohol or recreational drugs and the actions or accidents that may result from the use of these substances. We also accept no liability for client's mental or physical conditions which may develop during or subsequent to the holiday or tour, or the loss of, or damage to, personal property. We also accept no liability for a clients physical or mental well being during or after the time they are attending/have attended one of our cooking holidays or day tour activites, such as the Wine Tour. While we do our best to guide clients during our tours and give appropriate and relevant information and guidance, we accept no liability for accidents and injuries that may occur to individuals during or after your activity with us. Although we will do our best to ascertain if clients have any allergies to certain foods and modify the cooking menu accordingly, we accept no responsibility for any physical or mental reaction which may develop after a client has consumed any food or liquids during or subsequent to the holiday. It is totally up to the client to choose to consume any food or liquid they may or may not have an allergy to.
Travel Insurance
We require confirmation of travel insurance to book a holiday with us. Such insurance should cover full medical expenses, personal baggage, personal accident or injury, accidental loss or damage to property, cancellation of a holiday due to any reason, personal liability, legal expenses and emergency and all activities that you decide to participate in during your holiday. We will not be liable for any loss, damage or injury. Your holiday travel insurance should cover these and other contingencies. We accept no liability for: cancellation, delays or changes caused by war, terrorism, fire, flood, unusually severe weather, acts of God, acts of Government or any authorities, closure of airports, industrial action, public transport strikes, natural disaster,viruses, health issues, technical problems to transport, staff cancellations, other events beyond our control. We are not liable for, nor will we reimburse any additional expenses such as taxi fares or the hire of a private driver to enable a participant to arrive at the pre-designated pick up point in time to commence your activity or holiday with us. We also accept no liability for participants' medical or psychiatric conditions which may develop during or subsequent to the holiday or tour..
Health and Medication
Please consult your doctor, prior to your holiday, if you have any health problem which may interfere with your ability to take part in the holiday or tours,, as it is your responsibility to be adequately fit. You are required to be fit enough to walk unaided. A first-aid supply will be available during your visit to our home during the tour or at the winery, but the leader is not medically qualified and any treatment will only be given with your express consent. Be sure to carry any specific personal medication at all times. We accept no liability for accidents that may occur during or subsequent to our wine tour. We also accept no liability for accidents that may occur due to a participants' medical or physical conditions/complaints which may occur/develop during or subsequent to the holiday.
Resolving Complaints
In the event of any problems arising during the Wine Tour, you must report it immediately to Sally or Guido in the course of the activity and failing satisfactory resolution of the problem you should file with us, in writing, within 7 days of your wine tour. No liability will be accepted for any complaint not reported to our representative at the appropriate time.
It is always our aim to resolve any complaint amicably. However, should this not be possible the terms and conditions are governed by Italian law in Italy and both parties should submit to the jurisdiction of the Italian courts at all times.
Convivio Rome does not own or control any of the properties/ venues we use during your Wine Tour. With any disputes over performance of properties/venues/ winery, Convivio Rome will always endeavour to successfully resolve any performance dispute. However, Convivio Rome is not in a position to refund without the express agreement of the individual property owners involved.
Up-to-date Travel Advice
It is essential that you are fully aware of current Foreign Office Travel advice before you make your arrangements, book your holiday/wine tour and again prior to the outward journey, of up-to-date travel advice for your destination.